1. About us
The website www.daks-hongkong.com (the “Website”) is owned and run by Sankyo Seiko (Asia Pacific) Limited. Sankyo Seiko (Asia Pacific) Limited (referred to here as “we”, “our”, “us”) is also the holding company of Sankyo Seiko (Macau) Company Limited. If we use the term “our Group”, this means us and our subsidiaries, our ultimate holding company and its subsidiaries (or any of them). The term “our online services” refers to the access and any services through the Website, our mobile and tablet applications, our pages on third party social media platforms such as Instagram, Facebook, Twitter, Pinterest and Google+ and any other websites or apps we own or run from time to time. The term “our services” refers to our online services and any of our other products and services offered from time to time. If you use any of our services, we will refer to you using the terms “user”, “visitor”, “you”, “your”, “yours” in this policy.
For the purpose of the Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of Hong Kong (the “Ordinance”), the data user for any personal data and information we hold about you are Sankyo Seiko (Asia Pacific) Limited of Suites 1730&1, 17th Floor, Ocean Center, Harbour City, Hong Kong.
2. Collection policy and objectives
We pledge to meet fully with the requirements of the Ordinance. In doing so, we will ensure compliance by our staff to the strictest standards of security and confidentiality.
3. Purposes of collection of personal data
In the course of using the Website and our services, you may disclose or be asked to provide personal information and data. In order to have the benefit of and enjoy our various services, information and promotional materials, it is necessary for us to collect some personal data and information from you. Although you are not obliged to provide the data or information as requested on the Website, we will not be able to render our services and provide information and promotional materials to you in the event that you fail to do so.
Our purposes for collection of your personal data and information on the Website include but not limited to the following:
3.1 to provide you with various services offered by us, online shopping, marketing materials, event information and promotional messages (such as direct mailings);
3.2 to handle and follow up service calls, enquiries and complaints;
3.3 to contact you regarding administrative notices and communications relevant to your use of the Website and/or the services offered by us;
3.4 to assist us with developments for future marketing purposes and/or joint promotion events with third parties;
3.5 to verify your identity;
3.6 to obtain statistics about our users to analyze site usage in order to help its further development; and
3.7 to evaluate the effectiveness of our advertising and marketing campaigns.
Please note that if you are under the age of 15, you must obtain prior consent from a person with parental responsibility for you, e.g. your parent or guardian, in order to use any services offered from or through the Website.
4. Collection of personal data from users visiting the Website
When you access and continue to use the Website, we will record your domain name server address and/or email address and track the pages you visit and store such information in “cookies”. This is done without you being aware that it is occurring. Generally, we use “cookies’ to estimate our audience size, gauge the popularity of various parts of the Website, track users’ progress and number of entries in our promotional activities and to measure users’ traffic patterns.
Users may disallow cookies can do so on their web browser. However, by disabling cookies a user may not be able to access all or some parts of the Website.
Information and data collected by means of “cookies” will not be disclosed save and except for the circumstances listed out in section 4.
We also collect personal data and information in other ways, say for examples, when you create an account, subscribing for a service or place an order with us. By creating an account, you are consenting to the collection of your personal data. If an order for product or service is placed with us, we need to hold personal data and information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order.
Saved payment card details will be kept confidential, and will never be shared with third parties and will only be used to process your order through our payment partner’s systems.
Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
5. Transfer and disclosure of personal data
We will not sell, rent or trade to any third party any personal information and data (in whole or in part) obtained from you without your consent.
We agree to take all practicable steps to keep all your personal information and data confidential and/or undisclosed save and except under the following circumstances whereby the said information and data may be disclosed and/or transferred:
5.1 to any third party suppliers or service providers who have been duly authorised by us to use the said information and/or data and who will facilitate our services;
5.2 to any agents, consultants, affiliates or associates of us who have been duly authorised by us to use the said information and/or data;
5.3 where we need to protect and defend our rights and property;
5.4 where we consider we are required to do so in order to comply with the applicable laws and regulations; and
5.5 where we deem necessary in order to maintain and improve our services.
By using the Website, you are deemed to have agreed to, consented to and authorised us to disclose and transfer your personal information and/or data under the circumstances stated above.
6. Links to other websites
To provide you with more information, the Website may divert you to other associated websites which are not owned and controlled by us including www.daks.com and other websites, including without limitation certain social media websites (i.e. Facebook, Instagram, Sina Weibo
and Wechat). Personal information and data from you may be collected on these other websites or social medias when you visit them and make use of the services provided therein. Where and when you decide to click on any advertisement or hyperlink on the Website which grants you access to another website, the protection of your personal information and data which are deemed to be private and confidential may be exposed in these other websites.
Protection of your personal information and data collected is our top priority. We will always strive to ensure that your personal information and data will be protected against unauthorised access. We have implemented appropriate electronic and managerial measures in order to safeguard, protect and secure your personal information and data.
Please rest assured that your personal information and data will only be kept for as long as is necessary to fulfill the purpose for which it is collected as mentioned in section 3 above, unless you request us to cease to hold the same. Such request may render us unable to further provide our services, information and/or promotional materials for your benefit in the future.
8. Marketing materials
We may from time to time send to you marketing and promotional materials and information regarding our products, services and the like based on the personal information and data that you have provided to us. If you do not wish to receive further marketing and promotional materials and information from us, you may opt-out by informing our Customer Service Officer at email@example.com or Suites 1730&1, 17th Floor, Ocean Center, Harbour City, Hong Kong.
9. Access to Data
You may at any time request access to, make amendments to and/or obtain a copy of your personal information and data which are stored in our record. To exercise your rights, please email our Customer Service Officer at firstname.lastname@example.org or write to us at the following address Suites 1730&1, 17th Floor, Ocean Center, Harbour City, Hong Kong, Hong Kong. We will endeavour to respond to your request(s) within 14 working days after receiving the same wherever possible, but we may charge you a reasonable fee for doing so. Upon receiving the aforesaid request(s) from you, we may request you to provide personal details in order to verify your identity.
10. Other enquiries
Should you have any queries, please email us at email@example.com or write to us at the following address:
Sanky Seiko (Asia Pacific) Limited
Suites 1730&1, 17th Floor, Ocean Center, Harbour City, Hong Kong